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Currently Im looking for solution which will able to store on the ticket the time when agent replied very first time to the ticket.
And then based on that I can calculate time difference between time of assignment and time when ticket was created.
Does anyone have tips how to get this timestamp from MailThread?
Tạo tài khoản ngay hôm nay để tận hưởng các tính năng độc đáo và tham gia cộng đồng tuyệt vời của chúng tôi!
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