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Currently Im looking for solution which will able to store on the ticket the time when agent replied very first time to the ticket.
And then based on that I can calculate time difference between time of assignment and time when ticket was created.
Does anyone have tips how to get this timestamp from MailThread?
Luo tili jo tänään nauttiaksesi yksinoikeusominaisuuksista ja osallistuaksesi mahtavaan yhteisöömme!
Rekisteröidy
1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.
