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Paid Website Orders not Automatically Confirmed

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ecommercewebsiteOdoo 18
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Adam

Hi. We are having an issue with our new Odoo website shop. I cannot figure out why website orders stay in Quotation and are not automatically confirmed when payment is made. The quotation even shows the PayPal transaction as confirmed in the activity log.

Any ideas? Thanks in advance.

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Karim Kayssi

The issue is usually because automatic order confirmation isn’t enabled.

Go to Website > Configuration > Payment Acquirers > PayPal.

Enable “Automatically confirm orders”.

Ensure website sales settings allow auto-confirmation and that the payment transaction is properly linked to the order.

This should make orders confirm automatically after payment.

Karim Kayssi

Go to Website > Configuration > Payment Acquirers > PayPal.

Enable “Automatically confirm orders” (or similar option depending on your version).

Make sure in Website > Configuration > Settings that website sales are set to confirm orders automatically after payment.

Ensure the PayPal transaction is properly linked to the quotation/sale order.

Once these are set, orders should move from Quotation to Sales Order automatically after payment.

Avatar
Thomas DROUOT (Skillreso)
Best Answer

Hi Jeroen,

  1. There is no such option in the payment provider as mentioned above without an external module or some code in the Odoo 18.0. It's wired it changes in the V.18.0 because in the previous version it was automatically confirmed.
  2. Instead, especially for Mollie, which is commonly used in the Benelux you need to create this automatic action the parameter (use developer mode) :
    1. Add an automated action for sale.order (Order / Bon de commande)
    2. As trigger use "Update the record"
    3. Filter the domain with state = draft or not confirmed
    4. "Apply on" --> use the filter "Transactions" (not payment) and the field state of transactions, use the state "Confirmed". You can even add other filter for the payment provider such as Mollie.
    5. Add the action  "Set the order state to confirmed".


Let me know if you need a screenshot or a video to help you.

Hope it helps.

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Glen Nolan
Best Answer

I tried uploading the excel and it worked very quickly. Thanks for the guidance!

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Jeroen sterke
Best Answer

Adam, I have the same issue. Using mollie, order is confirmed when paid at the website but the order still stays in quotation.
in the quotation updates it states: payment confirmed but it is still a quotation and not a sales order as it should. All settings are correct.

Did you find a solution?

0
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Karim Kayssi

The issue is usually because automatic order confirmation isn’t enabled.

Go to Website > Configuration > Payment Acquirers > PayPal.

Enable “Automatically confirm orders”.

Ensure website sales settings allow auto-confirmation and that the payment transaction is properly linked to the order.

This should make orders confirm automatically after payment.

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