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Hi. We are having an issue with our new Odoo website shop. I cannot figure out why website orders stay in Quotation and are not automatically confirmed when payment is made. The quotation even shows the PayPal transaction as confirmed in the activity log.
Any ideas? Thanks in advance.
I tried uploading the excel and it worked very quickly. Thanks for the guidance!
Adam, I have the same issue. Using mollie, order is confirmed when paid at the website but the order still stays in quotation.
in the quotation updates it states: payment confirmed but it is still a quotation and not a sales order as it should. All settings are correct.
Did you find a solution?
The issue is usually because automatic order confirmation isn’t enabled.
Go to Website > Configuration > Payment Acquirers > PayPal.
Enable “Automatically confirm orders”.
Ensure website sales settings allow auto-confirmation and that the payment transaction is properly linked to the order.
This should make orders confirm automatically after payment.
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1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.
The issue is usually because automatic order confirmation isn’t enabled.
Go to Website > Configuration > Payment Acquirers > PayPal.
Enable “Automatically confirm orders”.
Ensure website sales settings allow auto-confirmation and that the payment transaction is properly linked to the order.
This should make orders confirm automatically after payment.
Go to Website > Configuration > Payment Acquirers > PayPal.
Enable “Automatically confirm orders” (or similar option depending on your version).
Make sure in Website > Configuration > Settings that website sales are set to confirm orders automatically after payment.
Ensure the PayPal transaction is properly linked to the quotation/sale order.
Once these are set, orders should move from Quotation to Sales Order automatically after payment.