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Help

It is not possible instal the Helpdesk module

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This question has been flagged
instalationHelpdesk
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Roberto Requejo Jiménez

The error is the following:


Error:

Odoo Server Error


Traceback (most recent call last):

  File "/odoo/odoo-server/odoo/tools/convert.py", line 677, in _tag_root

    f(rec)

  File "/odoo/odoo-server/odoo/tools/convert.py", line 580, in _tag_record

    record = model._load_records([data], self.mode == 'update')

  File "/odoo/odoo-server/odoo/models.py", line 4204, in _load_records

    records = self._load_records_create([data['values'] for data in to_create])

  File "/odoo/odoo-server/odoo/models.py", line 4133, in _load_records_create

    return self.create(values)

  File "<decorator-gen-42>", line 2, in create

  File "/odoo/odoo-server/odoo/api.py", line 345, in _model_create_multi

    return create(self, arg)

  File "/odoo/odoo-server/odoo/addons/base/models/ir_ui_view.py", line 482, in create

    return super(View, self).create(vals_list)

  File "<decorator-gen-64>", line 2, in create

  File "/odoo/odoo-server/odoo/api.py", line 345, in _model_create_multi

    return create(self, arg)

  File "/odoo/odoo-server/odoo/addons/base/models/ir_fields.py", line 533, in create

    recs = super().create(vals_list)

  File "<decorator-gen-13>", line 2, in create

  File "/odoo/odoo-server/odoo/api.py", line 345, in _model_create_multi

    return create(self, arg)

  File "/odoo/odoo-server/odoo/models.py", line 3861, in create

    records = self._create(data_list)

  File "/odoo/odoo-server/odoo/models.py", line 3933, in _create

    col_val = field.convert_to_column(val, self, stored)

  File "/odoo/odoo-server/odoo/fields.py", line 2364, in convert_to_column

    value = self.convert_to_cache(value, record)

  File "/odoo/odoo-server/odoo/fields.py", line 2376, in convert_to_cache

    raise ValueError("Wrong value for %s: %r" % (self, value))

ValueError: Wrong value for ir.ui.view.type: 'cohort'


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "/odoo/odoo-server/odoo/addons/base/models/ir_http.py", line 237, in _dispatch

    result = request.dispatch()

  File "/odoo/odoo-server/odoo/http.py", line 683, in dispatch

    result = self._call_function(**self.params)

  File "/odoo/odoo-server/odoo/http.py", line 359, in _call_function

    return checked_call(self.db, *args, **kwargs)

  File "/odoo/odoo-server/odoo/service/model.py", line 94, in wrapper

    return f(dbname, *args, **kwargs)

  File "/odoo/odoo-server/odoo/http.py", line 347, in checked_call

    result = self.endpoint(*a, **kw)

  File "/odoo/odoo-server/odoo/http.py", line 912, in __call__

    return self.method(*args, **kw)

  File "/odoo/odoo-server/odoo/http.py", line 531, in response_wrap

    response = f(*args, **kw)

  File "/odoo/odoo-server/addons/web/controllers/main.py", line 1381, in call_button

    action = self._call_kw(model, method, args, kwargs)

  File "/odoo/odoo-server/addons/web/controllers/main.py", line 1369, in _call_kw

    return call_kw(request.env[model], method, args, kwargs)

  File "/odoo/odoo-server/odoo/api.py", line 396, in call_kw

    result = _call_kw_multi(method, model, args, kwargs)

  File "/odoo/odoo-server/odoo/api.py", line 383, in _call_kw_multi

    result = method(recs, *args, **kwargs)

  File "<decorator-gen-71>", line 2, in button_immediate_install

  File "/odoo/odoo-server/odoo/addons/base/models/ir_module.py", line 73, in check_and_log

    return method(self, *args, **kwargs)

  File "/odoo/odoo-server/odoo/addons/base/models/ir_module.py", line 474, in button_immediate_install

    return self._button_immediate_function(type(self).button_install)

  File "/odoo/odoo-server/odoo/addons/base/models/ir_module.py", line 592, in _button_immediate_function

    modules.registry.Registry.new(self._cr.dbname, update_module=True)

  File "/odoo/odoo-server/odoo/modules/registry.py", line 89, in new

    odoo.modules.load_modules(registry._db, force_demo, status, update_module)

  File "/odoo/odoo-server/odoo/modules/loading.py", line 455, in load_modules

    loaded_modules, update_module, models_to_check)

  File "/odoo/odoo-server/odoo/modules/loading.py", line 348, in load_marked_modules

    perform_checks=perform_checks, models_to_check=models_to_check

  File "/odoo/odoo-server/odoo/modules/loading.py", line 221, in load_module_graph

    load_data(cr, idref, mode, kind='data', package=package)

  File "/odoo/odoo-server/odoo/modules/loading.py", line 69, in load_data

    tools.convert_file(cr, package.name, filename, idref, mode, noupdate, kind)

  File "/odoo/odoo-server/odoo/tools/convert.py", line 733, in convert_file

    convert_xml_import(cr, module, fp, idref, mode, noupdate)

  File "/odoo/odoo-server/odoo/tools/convert.py", line 799, in convert_xml_import

    obj.parse(doc.getroot())

  File "/odoo/odoo-server/odoo/tools/convert.py", line 719, in parse

    self._tag_root(de)

  File "/odoo/odoo-server/odoo/tools/convert.py", line 685, in _tag_root

    )) from e

Exception


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "/odoo/odoo-server/odoo/http.py", line 639, in _handle_exception

    return super(JsonRequest, self)._handle_exception(exception)

  File "/odoo/odoo-server/odoo/http.py", line 315, in _handle_exception

    raise exception.with_traceback(None) from new_cause

odoo.tools.convert.ParseError: while parsing /odoo/enterprise/addons/helpdesk/views/helpdesk_views.xml:292, near

<record id="helpdesk_ticket_view_cohort" model="ir.ui.view">

        <field name="name">helpdesk.ticket.view.cohort</field>

        <field name="model">helpdesk.ticket</field>

        <field name="arch" type="xml">

            <cohort string="Tickets" date_start="create_date" date_stop="close_date" interval="week" sample="1"/>

        </field>

    </record>


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