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Odoo 9 - problem with incoming Email

on 1/25/16, 8:19 AM 1,058 views

I have problem in Odoo 9 with incoming Email 

in LOG 

File "/odoo/odoo-server/addons/mail/models/mail_thread.py", line 825, in message_route_verify

raise ValueError('Routing: posting a message without model should be with a parent_id (private mesage).')

ValueError: Routing: posting a message without model should be with a parent_id (private mesage).

On 1/25/16, 11:35 AM

Hello Victor,

This error happens when a directly email is sent to an email address of your instance that do not accept direct email, such as the catchall@... email.
Indeed, the catchall email address only accept replies to emails send from an existing thread. Otherwise, where should the email be added ? The system cannot guess.

This error can happen when:- The email is sent using the "New" button of the email client instead of the "Reply" button.- The email is sent from an email client which does not respect the email protocol standards- The email is a reply to a thread that has been deleted (the mail was sent from a sale order, which was removed, ...).


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Asked: 1/25/16, 8:19 AM
Seen: 1058 times
Last updated: 1/25/16, 11:35 AM