Odoo 9 - problem with incoming Email

Question

I have problem in Odoo 9 with incoming Email
in LOG

File "/odoo/odoo-server/addons/mail/models/mail_thread.py", line 825, in message_route_verify
raise ValueError('Routing: posting a message without model should be with a parent_id (private mesage).')
ValueError: Routing: posting a message without model should be with a parent_id (private mesage).

TKF · Answer

Hello Victor,
This error happens when a directly email is sent to an email address of your instance that do not accept direct email, such as the catchall@... email. Indeed, the catchall email address only accept replies to emails send from an existing thread. Otherwise, where should the email be added ? The system cannot guess.

This error can happen when:- The email is sent using the "New" button of the email client instead of the "Reply" button.- The email is sent from an email client which

Related Posts	Odpovědi	Zobrazení
How often are email messages sent from Odoo? emails	2 zář 25	3648
how to stop getting Monthly Sales Targets email? emails	0 říj 25	929
Enhancing Email Management in Odoo: A Missing Piece emails	0 pro 24	2440
In odoo16 outgoing emails server is configured but emails getting failed emails	3 kvě 24	2934
How to grant the right to send out going mail in an Odoo method Vyřešeno emails	1 úno 24	5095

This question has been flagged

Enjoying the discussion? Don't just read, join in!