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Diana Oseguera

I have attempted several common solutions without success. Here are the results of my tests:

  1. Clearing Firefox cache and cookies for the Odoo site: Performed. Did not resolve the issue.
  2. SSL Certificate Verification: The certificate for *.grobitt.com is valid, issued by Let's Encrypt, and its expiration date is in the future (confirmed with image_10b07c.png). Therefore, the initial "speculative insecure TCP connection" warning in the console does not appear to be the cause.
  3. Disabling all Firefox extensions/add-ons: Performed. Did not resolve the issue.
  4. Checking the browser console:
    • Initially showed some "insecure TCP connection" warnings and Favicon errors (see image_10b784.png).
    • After clearing cache and retesting, the console is mostly clean, showing only Odoo debug messages (like _app[data-menu-xmlid=...]) and an "unreachable code" warning in tours.min.js, none of which seem critical for the menu's display (see image_10a8e3.png).
  5. Attempts to inspect the menu element in Firefox's Inspector: I found it difficult to inspect the dropdown menu div as it quickly disappears when the focus is removed from the button, even when trying to pause JavaScript with F8. I was unable to obtain CSS information showing obvious truncation.
  6. Testing in Firefox Safe Mode: Performed. The menu still does not fully expand.
  7. Disabling hardware acceleration in Firefox: Performed. The problem persists.
  8. Testing with a new Firefox profile: (Describe the result here: "Performed. The issue persists / was resolved in the new profile.")

Any insights or suggestions from the community would be greatly appreciated. Thank you in advance for your help!

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Christoph Farnleitner

Ok, but what is the issue?

Diana Oseguera
Author

Oh, my bad — in Firefox the menu doesn’t fully display, but in Chrome it does. I thought the photos had been copied. For some reason I use the same user in Firefox and I see fewer options in the settings menu. 


Christoph Farnleitner

Website? Backend? Also, what version of Odoo are you running and should we be aware about any previous customization? Some images showing the actual issue would be more than helpful.

Diana Oseguera
Author

My version is 17 Enterprise, sorry, my Karma level doesn’t allow me to upload photos. It's in the Customer Service module from the backend — in the settings menu, I get more options when using Chrome, but not in Firefox, Safari, or Edge. I've done everything they asked me to do, but nothing worked. :(

Diana Oseguera
Author

I'll try tomorrow, otherwise, if I can't, can I ask you again? hehe

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Dhrumi (Wan Buffer Services)
Best Answer
  • Possible Causes:
    • Cached JavaScript or CSS issues in Firefox.
    • Extensions or ad blockers interfering with Odoo’s JS.
    • Firefox version compatibility problem (outdated browser).
    • DOM rendering issue specific to Firefox (e.g., CSS z-index or overflow problems).
  • Solutions:
    • Clear Firefox cache and hard reload the page (Ctrl+Shift+R).
    • Disable all extensions and retry.
    • Update Firefox to the latest version.
    • Try in incognito mode to rule out profile issues.
    • If the issue persists only in Firefox but works in Chrome, raise a bug with Odoo including console logs.

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Diana Oseguera
Author Best Answer

No, it's a module with a green and white cross. In both cases, I'm not in developer mode, but the configuration menu doesn't expand. I'm attaching links to some pictures. I tried using different browsers.


https://imgur.com/a/4tsRWnc


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Christoph Farnleitner

This is the Helpdesk App, yes. If you didn't try enable Developer Mode just do i now. The apperance of the menu fits exactly the screen of mine.

Diana Oseguera
Author

I'll try tomorrow, otherwise, if I can't, can I ask you again? hehe

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Christoph Farnleitner
Best Answer

There is no Customer Service App in Odoo, but I guess you're talking about the Helpdesk and by Settings menu you're probably referring to Configuration (probably just got lost in translation somewhere).

If that's the case, and you're actually logged in with the same user, then in Google Chrome you're most likely having the Developer Mode active, while your fresh log ins in Mozilla Firefox and Microsoft Edge don't.

This would look something like this (left: Developer Mode not active, right: Developer Mode is active):


You can enable the Developer Mode from Settings -> General Settings -> scroll to the bottom of the page and find Activate the developer mode. See also https://www.odoo.com/documentation/17.0/applications/general/developer_mode.html

Note: the Developer Mode is just a '?debug=1' in the URL / address bar of you browser. Changes are you've saved it as a bookmark or it's just in your browser's history.

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