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i am using odoo online 17

I had a problem with accounting app so i have removed it and then when i try to install it i get this error


RPC_ERROR

Odoo Server Error

Traceback (most recent call last):

  File "/home/odoo/src/odoo/17.0/odoo/tools/cache.py", line 99, in lookup

    r = d[key]

  File "", line 2, in __getitem__

  File "/home/odoo/src/odoo/17.0/odoo/tools/func.py", line 87, in locked

    return func(inst, *args, **kwargs)

  File "/home/odoo/src/odoo/17.0/odoo/tools/lru.py", line 34, in __getitem__

    a = self.d[obj]

KeyError: ('ir.model.data', , 'account.1_general')


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "/home/odoo/src/odoo/17.0/odoo/http.py", line 1722, in _serve_db

    return service_model.retrying(self._serve_ir_http, self.env)

  File "/home/odoo/src/odoo/17.0/odoo/service/model.py", line 133, in retrying

    result = func()

  File "/home/odoo/src/odoo/17.0/odoo/http.py", line 1749, in _serve_ir_http

    response = self.dispatcher.dispatch(rule.endpoint, args)

  File "/home/odoo/src/odoo/17.0/odoo/http.py", line 1953, in dispatch

    result = self.request.registry['ir.http']._dispatch(endpoint)

  File "/home/odoo/src/odoo/17.0/addons/website/models/ir_http.py", line 235, in _dispatch

    response = super()._dispatch(endpoint)

  File "/home/odoo/src/odoo/17.0/odoo/addons/base/models/ir_http.py", line 222, in _dispatch

    result = endpoint(**request.params)

  File "/home/odoo/src/odoo/17.0/odoo/http.py", line 722, in route_wrapper

    result = endpoint(self, *args, **params_ok)

  File "/home/odoo/src/odoo/17.0/addons/web/controllers/dataset.py", line 24, in call_kw

    return self._call_kw(model, method, args, kwargs)

  File "/home/odoo/src/odoo/17.0/addons/web/controllers/dataset.py", line 20, in _call_kw

    return call_kw(request.env[model], method, args, kwargs)

  File "/home/odoo/src/odoo/17.0/odoo/api.py", line 468, in call_kw

    result = _call_kw_multi(method, model, args, kwargs)

  File "/home/odoo/src/odoo/17.0/odoo/api.py", line 453, in _call_kw_multi

    result = method(recs, *args, **kwargs)

  File "/home/odoo/src/custom/trial/saas_trial/models/module.py", line 103, in button_immediate_install

    return super(IrModuleModule, self).button_immediate_install()

  File "", line 2, in button_immediate_install

  File "/home/odoo/src/odoo/17.0/odoo/addons/base/models/ir_module.py", line 75, in check_and_log

    return method(self, *args, **kwargs)

  File "/home/odoo/src/odoo/17.0/odoo/addons/base/models/ir_module.py", line 467, in button_immediate_install

    return self._button_immediate_function(self.env.registry[self._name].button_install)

  File "/home/odoo/src/custom/trial/saas_trial/models/module.py", line 70, in _button_immediate_function

    res = super(IrModuleModule, self)._button_immediate_function(function)

  File "/home/odoo/src/odoo/17.0/odoo/addons/base/models/ir_module.py", line 591, in _button_immediate_function

    registry = modules.registry.Registry.new(self._cr.dbname, update_module=True)

  File "", line 2, in new

  File "/home/odoo/src/odoo/17.0/odoo/tools/func.py", line 87, in locked

    return func(inst, *args, **kwargs)

  File "/home/odoo/src/odoo/17.0/odoo/modules/registry.py", line 113, in new

    odoo.modules.load_modules(registry, force_demo, status, update_module)

  File "/home/odoo/src/odoo/17.0/odoo/modules/loading.py", line 480, in load_modules

    processed_modules += load_marked_modules(env, graph,

  File "/home/odoo/src/odoo/17.0/odoo/modules/loading.py", line 364, in load_marked_modules

    loaded, processed = load_module_graph(

  File "/home/odoo/src/odoo/17.0/odoo/modules/loading.py", line 245, in load_module_graph

    getattr(py_module, post_init)(env)

  File "/home/odoo/src/enterprise/17.0/account_accountant/__init__.py", line 36, in _account_accountant_post_init

    ChartTemplate._load_data({

  File "/home/odoo/src/odoo/17.0/addons/account/models/chart_template.py", line 515, in _load_data

    'values': deref(record, self.env[model]),

  File "/home/odoo/src/odoo/17.0/addons/account/models/chart_template.py", line 438, in deref

    raise e

  File "/home/odoo/src/odoo/17.0/addons/account/models/chart_template.py", line 435, in deref

    values[fname] = self.ref(value).id if value not in ('', 'False', 'None') else False

  File "/home/odoo/src/odoo/17.0/addons/account/models/chart_template.py", line 945, in ref

    or self.env.ref(f"account.{self.env.company.parent_ids[0].id}_{xmlid}", raise_if_not_found)

  File "/home/odoo/src/odoo/17.0/odoo/api.py", line 579, in ref

    res_model, res_id = self['ir.model.data']._xmlid_to_res_model_res_id(

  File "/home/odoo/src/odoo/17.0/odoo/addons/base/models/ir_model.py", line 2189, in _xmlid_to_res_model_res_id

    return self._xmlid_lookup(xmlid)

  File "", line 2, in _xmlid_lookup

  File "/home/odoo/src/odoo/17.0/odoo/tools/cache.py", line 104, in lookup

    value = d[key] = self.method(*args, **kwargs)

  File "/home/odoo/src/odoo/17.0/odoo/addons/base/models/ir_model.py", line 2182, in _xmlid_lookup

    raise ValueError('External ID not found in the system: %s' % xmlid)

ValueError: External ID not found in the system: account.1_general


The above server error caused the following client error:

RPC_ERROR: Odoo Server Error

    at makeErrorFromResponse (https://www.maherabbaspolyclinic.com/web/assets/b3be89f/web.assets_web.min.js:2874:163)

    at XMLHttpRequest. (https://www.maherabbaspolyclinic.com/web/assets/b3be89f/web.assets_web.min.js:2878:13)

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Did you solve it? I just got the same error trying to install accounting on a test database recently upgraded from 16 to 17.

Hello, I encountered the same error during the test database upgrade. Has anyone found a solution yet?


Upgrading the invoicing app didn't solve the issue.

Best Answer

Hello,

If it is Odoo Online (not Odoo sh) then you have no access to the files.

You should contact the Odoo support:

https://www.odoo.com/help


Stanislav

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Best Answer

Hi,
Try upgrading the invoicing app (account) and see if it resolves your issue.
Thanks

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