Skip to Content
Menu
This question has been flagged

Hello,

I have some email templates configured but they're not working as intended.
In the "Reply To" field I have "object.company_id.email", which is the sub-company a client is associated to, and if I look up the preview it shows up the sub-company email in the "Reply To" field. But when the email gets sent, and a client answers directly on it, the email goes straight to the main company, not the sub-company.

This is the email template configuration page (Parent company is text, not a variable)

http://imgur.com/GES5GHQ


This is the email template configuration preview

http://imgur.com/66s1dws


This is the email sent

http://imgur.com/QNiP3ry


Any idea of what might be causing this?

Avatar
Discard
Related Posts Replies Views Activity
1
Sep 17
13495
2
Jan 24
1961
2
Jan 24
8218
1
Feb 24
921
1
Jul 23
1646