Se rendre au contenu
Menu
Cette question a été signalée

Hello,

I have some email templates configured but they're not working as intended.
In the "Reply To" field I have "object.company_id.email", which is the sub-company a client is associated to, and if I look up the preview it shows up the sub-company email in the "Reply To" field. But when the email gets sent, and a client answers directly on it, the email goes straight to the main company, not the sub-company.

This is the email template configuration page (Parent company is text, not a variable)

http://imgur.com/GES5GHQ


This is the email template configuration preview

http://imgur.com/66s1dws


This is the email sent

http://imgur.com/QNiP3ry


Any idea of what might be causing this?

Avatar
Ignorer
Publications associées Réponses Vues Activité
1
sept. 17
14665
2
janv. 24
4302
2
janv. 24
9976
1
févr. 24
2566
1
juil. 23
3461