Passa al contenuto
Menu
È necessario essere registrati per interagire con la community.
La domanda è stata contrassegnata
5048 Visualizzazioni

Hello,

I have some email templates configured but they're not working as intended.
In the "Reply To" field I have "object.company_id.email", which is the sub-company a client is associated to, and if I look up the preview it shows up the sub-company email in the "Reply To" field. But when the email gets sent, and a client answers directly on it, the email goes straight to the main company, not the sub-company.

This is the email template configuration page (Parent company is text, not a variable)

http://imgur.com/GES5GHQ


This is the email template configuration preview

http://imgur.com/66s1dws


This is the email sent

http://imgur.com/QNiP3ry


Any idea of what might be causing this?

Avatar
Abbandona
Post correlati Risposte Visualizzazioni Attività
1
set 17
14667
2
gen 24
4303
2
gen 24
9985
1
feb 24
2572
1
lug 23
3464