Technical Support Engineer

Research & Development

Rue de Ramillies 1, 1367 Grand-Rosière (Farm 3), Bỉ

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About the job

Do you hate monotony?
Are you a problem-solver?
Do you read code like you read H2G2?

If debugging is in your blood and troubleshooting is your DNA, you are the one.

Join the Technical Support Team of the fastest growing IT company in Belgium!

You'll never get bored!

Working tools

Programming languages: Python & JavaScript
Database: PostgreSQL (with object-relational mapping)
Collaboration platform: GitHub
Development model: Open with external community
Framework: Odoo (ORM, Workflows, Report Engine, BI, AI)

Responsibilities

Identify problems, analyze them, make 'em disappear
If you can't solve it, another team may, dispatch it to the correct one
Provide quick and accurate feedback to customers
Develop or improve internal tools to make the job easier
Maintain and evolve your solutions as needed

What's great in the job?

Your mission, if you accept it, will be to solve highly complex issues for customers and partners. Your tools will be our top-of-the-line ticketing system, your company-issued computer, and most importantly your brain.

You will be the last line of defense between clients and chaos. Communication with customers are strictly through emails (direct calls may happen once a year but hey, don’t worry, you will be coached for that).

Download Guidebook

Must read!

About you

At Odoo, we value your skills more than your resume.
Here's what we expect from you:

Must have

Expert in at least one programming language
Object-oriented programming, object modeling and relational databases
Analytical and problem-solving skills
Diplomacy & communication
Quick & autonomous learner
Professional proficiency in spoken and written English

Nice to have

Contribution to Open Source projects
Bachelor or Master Degree
The diploma is not the most important.
Python, JavaScript, XML, CSS
We don't expect you to master our technologies but a strong foundation in any programming language is required.
Familiarity with Git
Linux, GitHub

Diversity is the motto of the Technical Support. You will work on various and unique issues in all the modules of Odoo, across multiple version of our software, in contact with all the other Developer and Functional Support teams. You. Will. Never. Get. Bored.

You will be autonomous, nobody to look over your shoulder, but if you need help a colleague will always be available to answer your questions.

Every ticket is a challenge, every issue is a learning experience, and we have lots. You get to see the direct impact of what you made.

What we offer

Full-time CDI

A 38 hours/week contract including 2 days of home-working per week and flexible hours.

Peaceful work environment

Located in a renovated farm in the countryside. No open space, cosy offices, a game room, and a lunch room.

Flexible salary package

Car, fuel card, up to 35 days off per year, meal vouchers, eco-cheques, hospital insurance, representation fees to cover all your expenses, and much more!