Technical Support Engineer
Customize your
salary package
About the job
Do you hate monotony?
Are you a problem-solver?
Do you read code like you read H2G2?
If debugging is in your blood and troubleshooting is your DNA, you are the one.
Join the Technical Support Team of the fastest growing IT company in Belgium!
You'll never get bored!
Working tools
- Programming languages: Python & JavaScript
- Database: PostgreSQL (with object-relational mapping)
- Collaboration platform: GitHub
- Development model: Open with external community
- Framework: Odoo (ORM, Workflows, Report Engine, BI, AI)
Responsibilities
- Identify problems, analyze them, make 'em disappear
- If you can't solve it, another team may, dispatch it to the correct one
- Provide quick and accurate feedback to customers
- Develop or improve internal tools to make the job easier
- Maintain and evolve your solutions as needed
What's great in the job?
Your mission, if you accept it, will be to solve highly complex issues for customers and partners.
Your tools will be our top-of-the-line ticketing system, your company-issued computer, and most importantly your brain.
You will be the last line of defense between clients and chaos. Communication with customers are strictly through emails (direct calls may happen once a year but hey, don’t worry, you will be coached for that).
About you
At Odoo, we value your skills more than your resume.
Here's what we expect from you:
Must have
- Expert in at least one programming language
- Object-oriented programming, object modeling and relational databases
- Analytical and problem-solving skills
- Diplomacy & communication
- Quick & autonomous learner
- Professional proficiency in spoken and written English
Nice to have
- Contribution to Open Source projects
Bachelor or Master Degree
The diploma is not the most important.Python, JavaScript, XML, CSS
We don't expect you to master our technologies but a strong foundation in any programming language is required.- Familiarity with Git
- Linux, GitHub
Diversity is the motto of the Technical Support. You will work on various and unique issues in all the modules of Odoo, across multiple version of our software, in contact with all the other Developer and Functional Support teams. You. Will. Never. Get. Bored.
You will be autonomous, nobody to look over your shoulder, but if you need help a colleague will always be available to answer your questions.
Every ticket is a challenge, every issue is a learning experience, and we have lots. You get to see the direct impact of what you made.
What we offer
Full-time CDI
A 38 hours/week contract including 2 days of home-working per week and flexible hours.
Peaceful work environment
Located in a renovated farm in the countryside. No open space, cosy offices, a game room, and a lunch room.
Flexible salary package
Car, fuel card, up to 35 days off per year, meal vouchers, eco-cheques, hospital insurance, representation fees to cover all your expenses, and much more!
Training
12 days/year, including 6 of your choice, for personal development.
Exchange program
After 2 years of experience, apply to a similar position in a subsidiary of Odoo.
Chef cooking delicious lunch
Lunch meals every day at the office, as well as free coffee and fruits from local producers. Because well-fed developers are happy developers.
Conditions
- Apply from anywhere
- Sponsors Visas + relocation
- Permanent contract
- On-site (no remote)
- Up to 40% home-working per week
Requirements
- Any programming language
- Business-level English
- Junior or higher
- Interest in Tech Support
Application
- Duration: 7 - 15 days
- Fast & friendly process
- 1 test, 1 call, 1 interview, offer
- Customize your salary package
