Hi all,
I don't want to send back an email to a customer sending a request through helpdesk.
Do you know how I can remove the ticket reception acknowledgment? I don't find it in Automated action.
Thanks for your help!
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Hi all,
I don't want to send back an email to a customer sending a request through helpdesk.
Do you know how I can remove the ticket reception acknowledgment? I don't find it in Automated action.
Thanks for your help!
Edit the first stage (gear icon) and you would be able to remove the email template associated with this stage
Thanks a lot Jaideep! It works! :-)
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