跳至內容
選單
此問題已被標幟
2 回覆
1315 瀏覽次數

Hi all,

I don't want to send back an email to a customer sending a request through helpdesk. 

Do you know how I can remove the ticket reception acknowledgment? I don't find it in Automated action.

Thanks for your help!

頭像
捨棄
最佳答案

Edit the first stage (gear icon) and you would be able to remove the email template associated with this stage

頭像
捨棄
作者 最佳答案

Thanks a lot Jaideep! It works! :-)

頭像
捨棄
相關帖文 回覆 瀏覽次數 活動
3
8月 25
2751
1
5月 25
2705
1
4月 25
3693
1
4月 25
4554
1
4月 25
2006