Hello,

In our Microsoft 365 environment, we have created an address x@domain.com which is set up as a "catchall" address in ODOO, and we have associated aliases such as sales@domain.com with this address x@domain.com.

The catchall address works correctly for outgoing emails, and aliases and the creation of new records (for example an opportunity by sending an email to sales@domain.com) work correctly when the email comes from a sender outside the company.

When the mail comes from an internal sender (user@domain.com), in the Microsoft environment, the alias is automatically detected and transformed into the catchall address (sales@domain.com becomes X@domain.com automatically). ODOO therefore doesn't understand that the email is destined for sales and sends us back an error because it considers that we have contacted the catchall address:

"​Hello,

​The email sent to X@domain.com cannot be processed. This address is used to collect ​replies and should not be used to directly contact My Company.

​Please contact us instead using info@domain.com

​Regards,

​The xxx team."

Has anyone encountered this problem? Do you know a solution?

Thank you in advance for your help,

Pierre