Skip to Content
This question has been flagged
Email-aliasEmails
2 Respostes
2428 Vistes
Avatar
Pierre H

Hello,


In our Microsoft 365 environment, we have created an address x@domain.com which is set up as a "catchall" address in ODOO, and we have associated aliases such as sales@domain.com with this address x@domain.com.


The catchall address works correctly for outgoing emails, and aliases and the creation of new records (for example an opportunity by sending an email to sales@domain.com) work correctly when the email comes from a sender outside the company.


When the mail comes from an internal sender (user@domain.com), in the Microsoft environment, the alias is automatically detected and transformed into the catchall address (sales@domain.com becomes X@domain.com automatically). ODOO therefore doesn't understand that the email is destined for sales and sends us back an error because it considers that we have contacted the catchall address:


"​Hello,

​The email sent to X@domain.com cannot be processed. This address is used to collect ​replies and should not be used to directly contact My Company.

​Please contact us instead using info@domain.com

​Regards,

​The xxx team."


Has anyone encountered this problem? Do you know a solution?

Thank you in advance for your help,


Pierre

Avatar
Descartar
OdooBot

Bonjour,
 
Je serais en congés le lundi 09/12 et le mardi 10/12. Je prendrai connaissance de votre message à mon retour le 11/12.
 
Cordialement,
 
Pierre
 
-------
 
Dear sender,
 
I'm currently out of office on December 9 and December 10. I will read your message when I return on December 11.
  
Best regards,
 
Pierre
Avatar
Mikko
Best Answer

We have this same problem as well. External email goes fine but email from same domain gets changed to the catchall address. Would very much like to hear is this fixable on M365.

Avatar
Descartar
Pierre H
Autor

Dear Mikko,

We finally found the solution ourselves. You mustn't use aliases linked to the catchall address (x@domain.com).

The solution is to use a distribution list, where the catchall address is the only recipient, and this works for us.

I hope this helps!

Best regards,

Pierre

Avatar
Théo Marty
Best Answer

Thanks for your aswer Pierre.

We have managed to set up aliases via distribution lists with our Odoo mailbox as the only member.


So we have an Outlook mailbox and X distribution lists in O365 for X aliases.


Group Catchall catchall@example.fr -> notification@example.fr

Group Invoice invoice@example.fr -> notification@example.fr

Group Support support@example.fr -> notification@example.fr


Avatar
Descartar
Related Posts Respostes Vistes Activitat
Where can I find the DKIM key? Solved
Email-alias
Avatar
Avatar
Avatar
2
de gen. 25
2258
Email alias
custom_module Email-alias
Avatar
0
de des. 24
2217
Override quotation mail template Solved
sales email_template Emails
Avatar
Avatar
1
d’ag. 25
1126
Include tokenized portal link in Send by email for sales orders
sales emailtemplate Emails
Avatar
0
de juny 25
1652
How to send emails with a generic name instead of the login user's name?
emails outgoingmailserver Email-alias
Avatar
Avatar
1
d’abr. 25
1691