Hello,
In our Microsoft 365 environment, we have created an address x@domain.com which is set up as a "catchall" address in ODOO, and we have associated aliases such as sales@domain.com with this address x@domain.com.
The catchall address works correctly for outgoing emails, and aliases and the creation of new records (for example an opportunity by sending an email to sales@domain.com) work correctly when the email comes from a sender outside the company.
When the mail comes from an internal sender (user@domain.com), in the Microsoft environment, the alias is automatically detected and transformed into the catchall address (sales@domain.com becomes X@domain.com automatically). ODOO therefore doesn't understand that the email is destined for sales and sends us back an error because it considers that we have contacted the catchall address:
"Hello,
The email sent to X@domain.com cannot be processed. This address is used to collect replies and should not be used to directly contact My Company.
Please contact us instead using info@domain.com
Regards,
The xxx team."
Has anyone encountered this problem? Do you know a solution?
Thank you in advance for your help,
Pierre
