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Unable to use aliases for internal users (with Microsoft 365)

Email-alias Emails

2 Vastaukset

2352 Näkymät

Pierre H

Hello,

In our Microsoft 365 environment, we have created an address x@domain.com which is set up as a "catchall" address in ODOO, and we have associated aliases such as sales@domain.com with this address x@domain.com.

The catchall address works correctly for outgoing emails, and aliases and the creation of new records (for example an opportunity by sending an email to sales@domain.com) work correctly when the email comes from a sender outside the company.

When the mail comes from an internal sender (user@domain.com), in the Microsoft environment, the alias is automatically detected and transformed into the catchall address (sales@domain.com becomes X@domain.com automatically). ODOO therefore doesn't understand that the email is destined for sales and sends us back an error because it considers that we have contacted the catchall address:

"Hello,

The email sent to X@domain.com cannot be processed. This address is used to collect replies and should not be used to directly contact My Company.

Please contact us instead using info@domain.com

Regards,

The xxx team."

Has anyone encountered this problem? Do you know a solution?

Thank you in advance for your help,

Pierre

OdooBot

Bonjour,

Je serais en congés le lundi 09/12 et le mardi 10/12. Je prendrai connaissance de votre message à mon retour le 11/12.

Cordialement,

Pierre

-------

Dear sender,

I'm currently out of office on December 9 and December 10. I will read your message when I return on December 11.

Best regards,

Pierre

Mikko

We have this same problem as well. External email goes fine but email from same domain gets changed to the catchall address. Would very much like to hear is this fixable on M365.

Pierre H

Tekijä

Dear Mikko,

We finally found the solution ourselves. You mustn't use aliases linked to the catchall address (x@domain.com).

The solution is to use a distribution list, where the catchall address is the only recipient, and this works for us.

I hope this helps!

Best regards,

Pierre

Théo Marty

Thanks for your aswer Pierre.

We have managed to set up aliases via distribution lists with our Odoo mailbox as the only member.

So we have an Outlook mailbox and X distribution lists in O365 for X aliases.

Group Catchall catchall@example.fr -> notification@example.fr

Group Invoice invoice@example.fr -> notification@example.fr

Group Support support@example.fr -> notification@example.fr

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