How can I remove the "View Helpdesk Ticket" button from emails sent to Customers?

Question

I've been trying to remove this button. It's not a template. I've managed to delete it from the templates. However, when I send manually written messages, that button appears, and I don't want customers to have access to the ticket view. What do you recommend for removing this button? Image [1]

[1] data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAcgAAAClCAYAAADYvG3aAAAAAXNSR0IArs4c6QAAAARnQU1BAACxjwv8YQUAAAAJcEhZcwAADsMAAA7DAcdvqGQAABOCSURBVHhe7d1/UNT3ncfxVw5OXFZMPFhsY4PGTLoq3Olhkrur0GIzoTCTTkTJ

Cybrosys Techno Solutions Pvt.Ltd · Answer

Hi,
Please refer to the Solved : https://www.odoo.com/sl_SI/forum/pomoc-1/removehide-view-helpdesk-ticket-button-from-email-template-204110 [1]

Hope it helps.

[1] https://www.odoo.com/sl_SI/forum/pomoc-1/removehide-view-helpdesk-ticket-button-from-email-template-204110

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