I've been trying to remove this button. It's not a template. I've managed to delete it from the templates. However, when I send manually written messages, that button appears, and I don't want customers to have access to the ticket view. What do you recommend for removing this button?
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    Hi,
Please refer to the Solved : https://www.odoo.com/sl_SI/forum/pomoc-1/removehide-view-helpdesk-ticket-button-from-email-template-204110
Hope it helps.
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Same question here, any solutions yet? Odoo 18