I recently updated our odoo 15 and first thing we noticed that tickets are not appearing on Helpdesk any more even though the email notification is sent the assigned employees and the customer. when you check on the Helpdesk the ticket is not there. what could be the problem?
Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:
- CRM
- e-Commerce
- Accounting
- Inventory
- PoS
- Project
- MRP
This question has been flagged
1
Reply
3662
Views
You may want to check the log of such tickets by searching on 'ticket number' filter or from Setting > Technical > Messages type emails 'related document ID' field. You can open the document/ ticket from the message view.
- Likely the ticket is in a team other than that intended
- Maybe it getting into a folded stage
- Likely the user does not have access to team where the ticket is created hence not visible
Enjoying the discussion? Don't just read, join in!
Create an account today to enjoy exclusive features and engage with our awesome community!
Sign up| Related Posts | Replies | Views | Activity | |
|---|---|---|---|---|
|
2
Feb 25
|
1241 | ||
|
0
Sep 24
|
1105 | ||
|
1
Sep 23
|
2539 | ||
|
2
Jun 23
|
2469 | ||
|
0
Sep 20
|
4331 |
