Skip to Content
Odoo Menu
  • Sign in
  • Try it free
  • Apps
    Finance
    • Accounting
    • Invoicing
    • Expenses
    • Spreadsheet (BI)
    • Documents
    • Sign
    Sales
    • CRM
    • Sales
    • POS Shop
    • POS Restaurant
    • Subscriptions
    • Rental
    Websites
    • Website Builder
    • eCommerce
    • Blog
    • Forum
    • Live Chat
    • eLearning
    Supply Chain
    • Inventory
    • Manufacturing
    • PLM
    • Purchase
    • Maintenance
    • Quality
    Human Resources
    • Employees
    • Recruitment
    • Time Off
    • Appraisals
    • Referrals
    • Fleet
    Marketing
    • Social Marketing
    • Email Marketing
    • SMS Marketing
    • Events
    • Marketing Automation
    • Surveys
    Services
    • Project
    • Timesheets
    • Field Service
    • Helpdesk
    • Planning
    • Appointments
    Productivity
    • Discuss
    • Approvals
    • IoT
    • VoIP
    • Knowledge
    • WhatsApp
    Third party apps Odoo Studio Odoo Cloud Platform
  • Industries
    Retail
    • Book Store
    • Clothing Store
    • Furniture Store
    • Grocery Store
    • Hardware Store
    • Toy Store
    Food & Hospitality
    • Bar and Pub
    • Restaurant
    • Fast Food
    • Guest House
    • Beverage Distributor
    • Hotel
    Real Estate
    • Real Estate Agency
    • Architecture Firm
    • Construction
    • Estate Management
    • Gardening
    • Property Owner Association
    Consulting
    • Accounting Firm
    • Odoo Partner
    • Marketing Agency
    • Law firm
    • Talent Acquisition
    • Audit & Certification
    Manufacturing
    • Textile
    • Metal
    • Furnitures
    • Food
    • Brewery
    • Corporate Gifts
    Health & Fitness
    • Sports Club
    • Eyewear Store
    • Fitness Center
    • Wellness Practitioners
    • Pharmacy
    • Hair Salon
    Trades
    • Handyman
    • IT Hardware & Support
    • Solar Energy Systems
    • Shoe Maker
    • Cleaning Services
    • HVAC Services
    Others
    • Nonprofit Organization
    • Environmental Agency
    • Billboard Rental
    • Photography
    • Bike Leasing
    • Software Reseller
    Browse all Industries
  • Community
    Learn
    • Tutorials
    • Documentation
    • Certifications
    • Training
    • Blog
    • Podcast
    Empower Education
    • Education Program
    • Scale Up! Business Game
    • Visit Odoo
    Get the Software
    • Download
    • Compare Editions
    • Releases
    Collaborate
    • Github
    • Forum
    • Events
    • Translations
    • Become a Partner
    • Services for Partners
    • Register your Accounting Firm
    Get Services
    • Find a Partner
    • Find an Accountant
    • Meet an advisor
    • Implementation Services
    • Customer References
    • Support
    • Upgrades
    Github Youtube Twitter Linkedin Instagram Facebook Spotify
    +1 (650) 691-3277
    Get a demo
  • Pricing
  • Help

Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:

  • CRM
  • e-Commerce
  • Accounting
  • Inventory
  • PoS
  • Project
  • MRP
All apps
You need to be registered to interact with the community.
All Posts People Badges
Tags (View all)
odoo accounting v14 pos v15
About this forum
You need to be registered to interact with the community.
All Posts People Badges
Tags (View all)
odoo accounting v14 pos v15
About this forum
Help

Chat in channel not displayed

Subscribe

Get notified when there's activity on this post

This question has been flagged
chatodoo10
5 Replies
11406 Views
Avatar
Samo Arko

Messages in private channels are not displayed and there are no notifications. I've configured longpolling and enabled workers but there are no notifications but I think that's due to that messages are not displayed in private channels.

The general channel works, but not the private. I've added both users as followers to the channel, there are no error in odoo log or in the browser console.

The message has the correct channel id in res_id and model. So I don't understand why there are not shown. 

Do I have to enable anything or what can be the problem? 

2
Avatar
Discard
Tomás Pascual

Hi Samo, suddenly it is happening to me too. Some idea wellcome

Samo Arko
Author

Sorry have none. I couldn't fix it.

aymenisio

I have the same issue

PS:

Messages are saved correctly in mail_message table

Channel is created

But the issue come because of the mail_message_mail_channel_rel is not updated (This table represent the many2many relation between mail_message & mail_channel

One chat channel is working (2 users only can chat and they can see the messages they send, but other users no ..

Any idea how we can solve this issue ?

Francesco Maioli

I think I solved this problem. Mail.followers was not populated by the mail.channel, in my case.due to a module to avoid followers auto subscribe in SO. So I disabled the module, cancelled the channel from technical settings and restarted the chat.

Avatar
Francesco Maioli
Best Answer

I confirm the same problem and the solution is updating the table many2many relation between mail_channel and mail_message. I am investigating why this is happening. Should be something related to the users, since it's happening only with some users. Thanks for sharing

1
Avatar
Discard
Samo Arko
Author

hi, can you explain how you updated the m2m relation table?

Francesco Maioli

with a sql query... :-/

I am still looking for the method doing it on odoo code, to understand what is generating the issue

Francesco Maioli

I think I solved this problem. Mail.followers was not populated by the mail.channel, in my case.due to a module to avoid followers auto subscribe in SO. So I disabled the module, cancelled the channel from technical settings and restarted the chat.

Samo Arko
Author

Nice that you solved it. Yeah I doing something similar with projects and tasks.

Avatar
Diego Paradeda
Best Answer

In my case all I had to do was set default to true in Technical > Subtypes (messages) > Discussions

0
Avatar
Discard
Avatar
Aïmane
Best Answer

Hi,
I don't think that I have module messing with the channels but I am facing the same issue.
At least two internal users can't send chat messages between them, but can send them to me.
mail_message_mail_channel_rel empty for their channel.
Did you find a solution ?
I am on odoo12 community

0
Avatar
Discard
Avatar
Tiago Magrini Rigo
Best Answer

Which module do you mean? I'm facing the same issue and cannot find a solution 

0
Avatar
Discard
Avatar
Jan B. Magnussen
Best Answer

Hi
I confirm the same problem. I found my mail_message_mail_channel_rel empty, so i am wondering  how to update it? (I am no SQL programmer, but a very little), if someone has a sample for me?

best regards

Jan

0
Avatar
Discard
Enjoying the discussion? Don't just read, join in!

Create an account today to enjoy exclusive features and engage with our awesome community!

Sign up
Related Posts Replies Views Activity
Modify the front end of livechat box odoo 10 Solved
chat livechat odoo10
Avatar
Avatar
1
Dec 22
4297
How to show a "popup" window on record creation like the chat window? Solved
chat popupwindow odoo10
Avatar
Avatar
5
Sep 19
9030
How send a popup message (chat) to responsible user in odoo 10? Solved
chat popup odoo10
Avatar
3
May 19
16081
how extend template ChatThread.Message in thread.xml its not effect in live chat after extendd
mail chat odoo10
Avatar
Avatar
1
Nov 17
6293
Create schedule action For sending emails
odoo10
Avatar
Avatar
Avatar
2
Jul 25
6417
Community
  • Tutorials
  • Documentation
  • Forum
Open Source
  • Download
  • Github
  • Runbot
  • Translations
Services
  • Odoo.sh Hosting
  • Support
  • Upgrade
  • Custom Developments
  • Education
  • Find an Accountant
  • Find a Partner
  • Become a Partner
About us
  • Our company
  • Brand Assets
  • Contact us
  • Jobs
  • Events
  • Podcast
  • Blog
  • Customers
  • Legal • Privacy
  • Security
الْعَرَبيّة Català 简体中文 繁體中文 (台灣) Čeština Dansk Nederlands English Suomi Français Deutsch हिंदी Bahasa Indonesia Italiano 日本語 한국어 (KR) Lietuvių kalba Język polski Português (BR) română русский язык Slovenský jazyk slovenščina Español (América Latina) Español ภาษาไทย Türkçe українська Tiếng Việt

Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc.

Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.

Website made with

Odoo Experience on YouTube

1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.

Live support on Youtube
Watch now