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I am trying to create a special right in the helpdesk. Our internal customers will report incidents this way, now I want the user to only see the tickets he/she has created. So not "my tickets" but "created by".

This special right will have fewer rights than the normal helpdesk user.


I tried to duplicate the user and add a rule like this:
['|',('create_uid','=',user.id),('user_id','=',False)]

But it's not working.


Also tried: 

['|',('user_uid','=',user.id),('user_id','=',False)]

but then I can't even open the helpdesk        


Can someone please help me? 

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Best Answer

Hello,

1. deactivate this record rule which allows team members to access teams' tickets


2. create record rule:



Now each user will be able to access only tickets that he has created

The administrator/helpdesk user group will be able to list all tickets.


hope this will help you.



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Autor

Thx for the quick response, it works!

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