Special right helpdesk user only tickets created by

Question

I am trying to create a special right in the helpdesk. Our internal customers will report incidents this way, now I want the user to only see the tickets he/she has created. So not "my tickets" but "created by".
This special right will have fewer rights than the normal helpdesk user.

I tried to duplicate the user and add a rule like this:
['|',('create_uid','=',user.id),('user_id','=',False)]
But it's not working.

Also tried:
['|',('user_uid','=',user.id),('user_id','=',False)]
but then I can'

Alouna Ahmad · Accepted Answer

Hello,
1. deactivate this record rule which allows team members to access teams' tickets

2. create record rule:

Now each user will be able to access only tickets that he has created
The administrator/helpdesk user group will be able to list all tickets.
hope this will help you.

Related Posts	Odgovori	Prikazi
Custom Access Rights are not visible in normal mode, Only visible under Developer mode (v16) access rights	0 avg. 23	8
How to learn Access Rights access rights	2 nov. 22	3417
Helpdesk Management free not notify new ticket Helpdesk v14	0 jul. 22	1952
In a project only the admin can see the team members but the user can't access rights	2 mar. 15	4590
Odoo Automation Rules automation Helpdesk Rules	0 nov. 24	939

This question has been flagged

Enjoying the discussion? Don't just read, join in!