Special right helpdesk user only tickets created by

Question

I am trying to create a special right in the helpdesk. Our internal customers will report incidents this way, now I want the user to only see the tickets he/she has created. So not "my tickets" but "created by".
This special right will have fewer rights than the normal helpdesk user.

I tried to duplicate the user and add a rule like this:
['|',('create_uid','=',user.id),('user_id','=',False)]
But it's not working.

Also tried:
['|',('user_uid','=',user.id),('user_id','=',False)]
but then I can'

Alouna Ahmad · Accepted Answer

Hello,
1. deactivate this record rule which allows team members to access teams' tickets

2. create record rule:

Now each user will be able to access only tickets that he has created
The administrator/helpdesk user group will be able to list all tickets.
hope this will help you.

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