Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:
I am working on a basic version on odoo 11,
I created tow users both on the same team; I made the same configuration twice, when I tested it , everything is going okay withe the first but when I receive a message on the second mail it came as a new team member and not a comment as I want
exemple when I send an invoice to the customer if he replies on the first mail I receive his mail as comment but in the second case I receive his mail as a crm.team
help please
Create an account today to enjoy exclusive features and engage with our awesome community!
Registrácia| Related Posts | Replies | Zobrazenia | Aktivita | |
|---|---|---|---|---|
|
2
jan 25
|
5750 | ||
|
0
sep 22
|
2405 | ||
|
0
jún 22
|
1635 | ||
|
1
feb 22
|
7843 | ||
|
1
nov 19
|
4424 |
1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.
i think problem in mail alias, just check in crm>configuration>sales channel, find Email Alias