Skip to Content
This question has been flagged
emailhelpdeskv17
1 Odpoveď
2184 Zobrazenia
Avatar
ITnavigator GmbH

Hello,

we want to start to use Odoo Helpdesk. We use the ticket creation by email. E-Mail Fetcher is working fine. 

But I don't know how I can automatic assign a ticket to the right customer. The customer is created as contact include the sender email address.

The customer field is filled in with the email display name.

Any ideas?

Many thanks in advanced

Oliver

Avatar
Zrušiť
Avatar
Jaideep
Best Answer

It seems the customers' email ids you already have in your existing contacts don't match the email ID of sender creating the ticket. Hence it is creating them as a new contact.
Hope I understood your question.

Avatar
Zrušiť
Related Posts Replies Zobrazenia Aktivita
Disable emails to customers.
email v17
Avatar
Avatar
2
feb 24
5682
Reply to Followers in ONE email instead of SEPARATE and identical mails
email helpdesk loop cc v17
Avatar
Avatar
2
apr 25
2183
How to separate mail campaign and mail contact on email marketing module for multi company schema ?
email emailmarketing v17
Avatar
0
jan 25
1472
Sending automatic emails to internal team members when the ticket move stages Solved
email helpdesk automatic_email
Avatar
Avatar
Avatar
3
júl 24
2245
Google Workspace Email V17
email Google v17
Avatar
1
feb 25
2273