Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:
Hello,
we want to start to use Odoo Helpdesk. We use the ticket creation by email. E-Mail Fetcher is working fine.
But I don't know how I can automatic assign a ticket to the right customer. The customer is created as contact include the sender email address.
The customer field is filled in with the email display name.
Any ideas?
Many thanks in advanced
Oliver
It seems the customers' email ids you already have in your existing contacts don't match the email ID of sender creating the ticket. Hence it is creating them as a new contact.
Hope I understood your question.
Crie uma conta hoje mesmo para aproveitar os recursos exclusivos e interagir com nossa incrível comunidade!
Inscreva-se| Publicações relacionadas | Respostas | Visualizações | Atividade | |
|---|---|---|---|---|
|
2
fev. 24
|
4980 | ||
|
2
abr. 25
|
1794 | ||
|
0
jan. 25
|
1225 | ||
|
3
jul. 24
|
1855 | ||
|
1
fev. 25
|
1919 |
1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.
