Employee alias - messages to conversations - how to set up

Question

Hello, I would like to get messages visible in conversations (In that top right haze).
I have catchall@ as incoming server. User email and employee work email set to name.surname@ which goes to catchall and odoo capture it.
Now I need to show that message in conversations to the right user. Is it possible to do that?

Dennis Zettel · Answer

We use Odoo 17 and have the same problem. The outgoing messages work fine. The incoming messages are not imported.
web_1  | 2024-03-14 15:20:48,305 1 INFO test-local odoo.addons.mail.models.fetchmail: start checking for new emails on imap server odoo@domain.com [1]
web_1  | 2024-03-14 15:20:49,019 1 INFO test-local odoo.addons.mail.models.mail_thread: Routing mail from "Sender" " rel="ugc">sender@external-domain.com> to odoo@domain.com [2] ,"My Company S00021" " rel="ugc">odoo@domain.com> with M

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