What is the best practice to return the sales order?

Question

I using Odoo13 and making a *sales.order* that already delivered and paid by the customer.
But, sometimes the customer wants to return the product and take their money back.

eg: some case, a customer demand 20 product, its already delivered 20 and it already paid. But a few days later the customer wants to return 5 products. How to return the product and how to return the price of the 5 product..?

So, the point of my question is, what is the best practice to return the delivered *sales.order*

Cybrosys Techno Solutions Pvt.Ltd · Accepted Answer

Hi,
After a proper sale, your sale order will have a delivery and an invoice.
*-* In the delivery, click on “return” and set the quantity as 5, now a new transfer is created back to your warehouse for that product with quantity 5.
*-* Validate the transfer so those 5 products are back in your stock.
*-* Now go back to the sale order and select the invoice.
*-* Inside invoice click on “Add Credit Note”, specify the reason in pop up then click on reverse
*- * A draft credit note will be created, e

Related Posts	Replies	Views
Why don't I have the pay-partially option in Odoo 18.1? (Odoo 18.1 Alpha1) Solved sales accounting invoice payment 18.0	3 Dec 24	589
How to handle customer deposit money? accounting invoice payment deposit Odoo13.0	1 Apr 24	4356
How to bill customers by payment terms sales accounting payment	0 Jun 24	781
Paid Invoice In Odoo accounting invoice payment	0 Jan 17	2489
Does an invoice created for a Pos order already paid duplicate the sales turnover? accounting invoice payment	0 Mar 15	3232

This question has been flagged

Enjoying the discussion? Don't just read, join in!