What is the best practice to return the sales order?

Question

I using Odoo13 and making a *sales.order* that already delivered and paid by the customer.
But, sometimes the customer wants to return the product and take their money back.

eg: some case, a customer demand 20 product, its already delivered 20 and it already paid. But a few days later the customer wants to return 5 products. How to return the product and how to return the price of the 5 product..?

So, the point of my question is, what is the best practice to return the delivered *sales.order*

Cybrosys Techno Solutions Pvt.Ltd · Accepted Answer

Hi,
After a proper sale, your sale order will have a delivery and an invoice.
*-* In the delivery, click on “return” and set the quantity as 5, now a new transfer is created back to your warehouse for that product with quantity 5.
*-* Validate the transfer so those 5 products are back in your stock.
*-* Now go back to the sale order and select the invoice.
*-* Inside invoice click on “Add Credit Note”, specify the reason in pop up then click on reverse
*- * A draft credit note will be created, e

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