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I using Odoo13 and making a sales.order that already delivered and paid by the customer.

But, sometimes the customer wants to return the product and take their money back.


eg: some case, a customer demand 20 product, its already delivered 20 and it already paid. But a few days later the customer wants to return 5 products. How to return the product and how to return the price of the 5 product..?


So, the point of my question is, what is the best practice to return the delivered sales.order and return the paid payment?

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Hi,
After a proper sale, your sale order will have a delivery and an invoice.
- In the delivery, click on “return” and set the quantity as 5, now a new transfer is created back to your warehouse for that product with quantity 5.
- Validate the transfer so those 5 products are back in your stock.
- Now go back to the sale order and select the invoice.
- Inside invoice click on “Add Credit Note”, specify the reason in pop up then click on reverse
- A draft credit note will be created, edit it and change the quantity to 5 and click on post.
- From this point you have two options,
    + You can refund the full amount to the customer by clicking on the register payment in credit note.
    + You can leave the credit note posted without registering payment and use that money as payment for another sale with the same customer.

Regards

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Woa... such an incredible answer that I need.

Very thanks Man :)

do I have to update quantities in SO ? or do I have to create new SO but with negative amounts?

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