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serveremailincominghangsv10
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Scott H Bellows

Enterprise, V10

My incoming/outgoing Odoo mail servers used to work and I only recently discovered that the incoming mail server was not working...for quite some time now.  I can send an email from, say, the Sales module chatter window and it is received by my clients.  When they reply, however, I get no response.  When I go into the incoming server email accounts and try to Fetch, the system hangs (it says that it's loading but never finishes loading...even after more than 1/2 hour).  If I try to RESET CONFIRMATION, the system hangs.  If I try to delete the email address the system hangs.

I thought that the problem might be that I changed a password or something but find that when I edit the email accounts it does not let me edit the email address or the password (both are disabled fields).  I can go to my Outlook email and send a message to the Odoo incoming email address and can open up the webmail account for that Odoo email address and read the incoming message without a problem...but the message never goes to Odoo for me to read.

I'm 'stuck' and suspect that someone with more experience will get a chuckle out of this and tell me where I've gone wrong.  I've attached some screen shots that may or may not shed light on the subject.

https://www.dropbox.com/s/vuys2sh9tuc3ofk/IncomingServerEdits.png?dl=0



https://www.dropbox.com/s/djfagpqq6vj78lb/OutgoingMailServer.png?dl=0



https://www.dropbox.com/s/50trhl1pvxwywn3/Servers_AliasDomain.png?dl=0





Note: your post was edited by a moderator to show the images and include extra information in the question (define 'not working')

 

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Scott H Bellows
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By 'not' working I mean that I'm not getting replies from my clients that go back 'into' Odoo...although some of them I have found when using my ISP's webmail service for the individual email accounts (not part of Odoo).

Also, if I try to Fetch email or Reset Confirmation, the 'wheel' just keeps spinning indefinitely.  See, for example, this: https://www.dropbox.com/s/tue2jiher2d7jqq/NotWorking2.png?dl=0

The last Fetch date for most of the accounts is quite old (but I'm not sure if this reflects when the software went out on its own to Fetch the emails or the last time that I manually tried to Fetch emails.  See this:

https://www.dropbox.com/s/uq5azqrvm5fa3oi/NotWorking1.png?dl=0

Thank you (Ray) for responding to my query.  I can't 'reset confirmation' because it just goes into loading mode (little wheel circling around) that never ends.  In a similar vein, I haven't used any third party software so am ruling that out (despite it being an excellent suggestion).  The idea of looking at logs is something that I guess I should have thought of...will be looking at that and will report back, for the record....

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faOtools
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Hi,

>> I edit the email accounts it does not let me edit the email address or the password (both are disabled fields)
Press the button 'reset confirmation' > Odoo would let change it > Confirm it back

If credentials are correct, a possible reason might be not in email server configuration, but in parsing certain emails. Odoo tries to proceed an email, but can't do it. It frequently happens when you overwrite message_new method (e.g. you use some community-built app). It may be any pure Python or encoding error, rigid logic of parsing text blocks etc. 

I guess, before coping with the server configuration you should:

  1. Study Odoo server logs when you try to fetch emails. Are there any errors or warnings?

  2. Try to 'clean' your inbox for a while. For example, put all emails to a new folder. Then, send a blank email to alias address and fetch emails.

Another possibility might be linked to your email server provider, which blocks Odoo to get emails. This would be also shown in Odoo server logs.


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