How can I add FAQ articles or learning courses to my helpdesk teams so my customer can have ready resources that answer their questions without having to reach out to my helpdesk team every time?
Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:
- CRM
- e-Commerce
- Accounting
- Inventory
- PoS
- Project
- MRP
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You can do see via the Help Center on the settings of the Helpdesk Team.
Here's a video going through the workflow: https://www.youtube.com/watch?v=TTngJSoriQk
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