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How can I add FAQ articles or learning courses to my helpdesk teams so my customer can have ready resources that answer their questions without having to reach out to my helpdesk team every time?

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Autorius Best Answer

You can do see via the Help Center on the settings of the Helpdesk Team.

Here's a video going through the workflow: https://www.youtube.com/watch?v=TTngJSoriQk

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