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Odoo 19 POS – How to Set “Walk-in Customer” as Default Customer in POS?

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This question has been flagged
posOdoo19.0
1 Reply
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Kabir Khan

Hello Community,

I am working on Odoo 19 (POS) and I want to automatically set a default “Walk-in Customer” on every new POS order.

Requirement

  • When a new POS order is created, the customer should be auto-selected

  • If the cashier changes the customer manually, that should still work

  • Works in Odoo 19 (new OWL POS architecture)

What I Have Tried

I am able to:

  • Fetch the partner ID correctly

  • Retrieve the partner from POS cache or backend

But the issue is:

👉 Customer is not getting set on the order, even though I have the partner object



/** @odoo-module **/

import { ProductScreen } from "@point_of_sale/app/screens/product_screen/product_screen";
import { patch } from "@web/core/utils/patch";

patch(ProductScreen.prototype, {
    async onClickAutoCustomer() {

        const partnerId = 6; // 👈 your customer ID
        const pos = this.env.services.pos;
        const orm = this.env.services.orm;

        let partner = pos.partners?.find(p => p.id === partnerId);

        // 🔥 If not in POS cache → fetch from backend
        if (!partner) {
            const partners = await orm.searchRead(
                "res.partner",
                [["id", "=", 6]],
                ["id", "name", "street", "phone"]
            );
alert(partners);
            if (!partners.length) {
                this.env.services.notification.add(
                    "Customer not found in database",
                    { type: "danger" }
                );
                return;
            }
alert(partners);
            // 👉 Push customer into POS memory
            // pos.partners.push(partners[0]);
            partner = partners[0];
      alert(partner.name);

        }

        const order = pos.get_order();
        order.set_partner(partner);

        this.env.services.notification.add(
            `Customer selected: ${partner.name}`,
            { type: "success" }
        );
    },
});
 
-1
Avatar
Discard
Codesphere Tech

Hello,
Please check this free app developed by Browseinfo:
https://apps.odoo.com/apps/modules/19.0/bi_pos_default_customer

Avatar
Kunjan Patel
Best Answer
Hello Kabir Khan,
I hope you are doing well

The issue is the method name changed in Odoo 19:
- 
order.set_partner(partner) (old)
- order.setPartner(partner) (new - camelCase)

Quick Fix
  /** @odoo-module */
  import { patch } from "@web/core/utils/patch";
  import { PosStore } from "@point_of_sale/app/services/pos_store";

  patch(PosStore.prototype, {
      async addNewOrder() {
          const order = await super.addNewOrder(...arguments);
          const partner = this.models["res.partner"].get(6); // Your walk-in customer ID
          if (partner) order.setPartner(partner);
          return order;
      }
  });
 Replace 6 with your actual walk-in customer's res.partner ID.

I hope this information helps you

Thanks & Regards,
Kunjan Patel
0
Avatar
Discard
Kabir Khan
Author

How to do that same functionality without clicking a button means wanted to set default whenever session open and whenever we click new order?

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