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How to know the time consumed between in progress stage to solved stage? Odoo Helpdesk

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timereportingstatusTicketingHelpdesk
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datacen123@gmail.com

I want to create a report in Odoo Helpdesk where I can see the time spent between in progress stage to solved stage.


Thank you!

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Sudhir Arya (ERP Harbor Consulting Services)
Best Answer

You can create 2 datetime (progress_date, solved_date) fields for that. Create a compute field "Time Consumed" which will calculate the difference between these 2 fields.

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hrpayrolltry
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Now we have field named Status time(duration_tracking) on project.task model. You can use that for this purpose.

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