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Help

Error downloading a zip backup on 8.0

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backupdb8.0
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Open Alpha LLC

Hi All,

We are trying to get a remote .zip backup of our database using the Web UI.
Local backups are running with a size of 105MB.

The Web UI backup is running for a while and the it fails with the following error:


SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data
        

http://yyy.com/web/static/src/js/core.js:450
    
This looks it started the last month.

Any hint?

Best Regards
Nick

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Open Alpha LLC
Author Best Answer

Thank you for you answer..


We used F12 to open Firefox debugger.


We got this:

https://pasteboard.co/I8RcLMR.png



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Nikhil Agarwal
Best Answer

It seems when you click backup button the method being called is not able to receive any data. Try seeing browser logs once if that gives more insight.

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Open Alpha LLC
Author

Thank you for you answer..

We used F12 to open Firefox debugger.

We got this:

https://pasteboard.co/I8RcLMR.png

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