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voipdomain_filterAutomatedActions
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Stephanie Goins

I created an automated action to post a message to chatter for the contact when a VOIP Phonecall is created, but it is creating 2 messages. I have tried filtering the domain with [["state","=","done"]] but then it will not post a message. What would be the best way to get my message to only post once? 

Here is the action I created


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Andre de Kock
Best Answer

As a workaround to the problem, I can suggest to following:

  • Add a new field on the VOIP Phonecall module and call it "has_been_posted"

  • As soon as you trigger the automated action, set has_been_posted to True

  • Add "if not record.has_been_posted:" too your automated action

Please note: the above is a hacky workaround. Best solution is to find out why the automated action is triggering twice instead of once.

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