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I created an automated action to post a message to chatter for the contact when a VOIP Phonecall is created, but it is creating 2 messages. I have tried filtering the domain with [["state","=","done"]] but then it will not post a message. What would be the best way to get my message to only post once?
Here is the action I created
As a workaround to the problem, I can suggest to following:
Add a new field on the VOIP Phonecall module and call it "has_been_posted"
As soon as you trigger the automated action, set has_been_posted to True
Add "if not record.has_been_posted:" too your automated action
Please note: the above is a hacky workaround. Best solution is to find out why the automated action is triggering twice instead of once.
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