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Domain Filter for Automated Action

voip domain_filter AutomatedActions

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4918 Näkymät

Stephanie Goins

I created an automated action to post a message to chatter for the contact when a VOIP Phonecall is created, but it is creating 2 messages. I have tried filtering the domain with [["state","=","done"]] but then it will not post a message. What would be the best way to get my message to only post once?

Here is the action I created

Andre de Kock

As a workaround to the problem, I can suggest to following:

Add a new field on the VOIP Phonecall module and call it "has_been_posted"
As soon as you trigger the automated action, set has_been_posted to True
Add "if not record.has_been_posted:" too your automated action

Please note: the above is a hacky workaround. Best solution is to find out why the automated action is triggering twice instead of once.

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