Odoo 云端托管
服务水平协议

Availability and reliability objectives for databases hosted on odoo.com

正常运作时间 - 99.9%

• 客户数据库托管在所选的 Odoo 地区： 欧洲, 美洲, 亚太地区, 中东及北亚 或 大洋洲 （见 隐私政策 查看更多信息
• Our hosting providers guarantee a minimum of 99.9% uptime, and we align our monthly uptime target accordingly (three nines, excluding planned maintenance) ^* † ‡
• A 99.9% monthly uptime target corresponds to a maximum of 45 minutes of unplanned downtime per month ^* † ‡
• In practice, we consistently exceed this target, as our hosting providers typically outperform their own SLA commitments as well

高可用度

• 我们的数据中心已通过三级认证或同等认证，并配备 N+1 冗余电源和网络
• Each SaaS customer database is replicated in near real-time on redundant storage within the same geographical region, enabling rapid failover in the event of hardware failure, with minimal to no data loss.

备份/灾难修复

• 保存 14 个完整备份，最少 3 个月：每天 1 次的备份为期 7 天；每周 1 次的备份为期 4 周；每月 1 次的备份为期至少 3 个月。 (查看模拟系统快照).
• 备份会复制至最少 3 部不同机器上，分别存放在欧洲及加拿大的不同数据中心，而第 4 份冻结副本会储存于不可变更的冷储存空间。请留意，用户不可挑选或限制备份会复制至哪些区域。
• 用户可随时下载实时数据的手动备份
• 对于仅影响一台服务器的永久性灾难，我们的灾难恢复计划有以下指标：
  • RPO (Recovery Point Objective): 24h, i.e. you can lose a maximum of 24h of work (for Odoo SaaS it should be near zero)
  • RTO (Recovery Time Objective): 6h, i.e the service should be back online within 6 hours
• 对于数据中心灾难（整个数据中心完全永久瘫痪），我们的灾难宅恢复计划有这些指标：
  • RPO (Recovery Point Objective) = 24h, i.e. you can lose a maximum of 24 hour of work
  • 恢复时间目标（Recovery Time Objective，RTO）= 24 小时，即服务将在 24 小时内在不同的数据中心从备份中恢复

安全

• 加密 － 客户数据会使用业界标准的加密方法，首先作静态加密，再在传送时通过 HTTPS 进行传输中加密。所有网络连线均受 256 位元 TLS 保护（即 2048 位元模数 SSL 凭证的 HTTPS），并会运行 经定期测试的 TLS 配置。
• 可靠平台 - 具有全面硬件保障，配备冗余数据存储空间、网络和电力供应的数据中心
• 密码 - 客户密码采用行业标准的 PBKDF2+SHA512 加密技术（加盐 + 经过数千轮拉伸）进行保护。
• 安全稳健、加固系统 － 服务器运行基于现代 Linux 发行版的最小、加固的标准化系统映像和配置集，可无人操作自动套用安全补丁，并设有防火墙和入侵防御措施的保护。
• 隔离-客户端数据存储在专用数据库中 - 客户端之间不共享数据，不能从一个数据库访问另一个数据库

^* These uptime metrics refer to the availability of the platform itself for all customers. Individual databases may be temporarily unavailable for specific reasons, typically related to the customer's actions or customizations.
^† Planned maintenance operations happen infrequently, typically once every couple of months, generally last less than 1 hour, and are scheduled outside of business hours in the region where the maintenance is taking place. They are announced by email or via the @OdooStatus feed.
^‡ These uptime and recovery objectives are defined based on our infrastructure's design and operational goals. While Odoo consistently meets or exceeds them in practice, they are not legally binding guarantees and may be affected by exceptional events outside of our control.