Working as a Support Agent
Learn everything you need to grow your business with Odoo, the best open-source management software to run a company, at https://www.odoo.com/slides.
In this video, see what working as a Support Agent looks like using Odoo VoIP.
Other lessons related to this video:
-31.a Working as an Account Executive (Sales): https://youtu.be/b58tG29ZRfo
Need more information about Odoo apps?
https://www.odoo.com/documentation/user
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1.
How can I schedule a call from the VoIP widget while I’m already on a call?
2.
How can you log in to a call queue?
3.
How do you transfer a call using the Odoo VoIP widget?
In the VoIP Widget, click on the keyboard icon and type in the extension, then click transfer.
In the VoIP Widget, click on the double arrow icon and type in the extension, then click transfer.
Transfers need to occur from the Axivox admin console.
In the VoIP Widget, click on the keyboard icon and type in “*” and the extension, then press enter.
