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accountinginvoicerefund
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Sean Samborski

You must have a customer invoice in accounting to duplicate this issue:

  1. Accounting -> Customer Invoice
  2. Refund Invoice
  3. Accounting -> Customer Refunds
  4. Validate -> Register Payment
  5. Accounting -> Customer Invoice
  6. Refund Invoice
  7. Accounting -> Customer Refunds
  8. Validate -> Register Payment

Continue into infinity. Why is this possible? The system is restrictive in many other ways that don't always make sense, but it should prevent the user from submitting a refund for the same invoice over and over again. At the very least it should present a warning that this invoice has already been refunded.

This type of mistake has catastrophic results on accurate accounting.

 

[EDIT: this continues as a bug in v7. Has it been fixed in v8? Are there plans to fix it in the recently announced v9?]

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RU3IX PTY LTD

Yes, totally agree. Even few of our customers complained about it, why does it allows multiple credit notes for same invoice again and again. Just doesn't make sense.

Sean Samborski
Autor

Exactly, and if they go through the process, it is not possible to delete the mistake anymore.

Sean Samborski
Autor

Looks like no one is going to actually answer this question. When they want to pretend something doesn't exist they usually just let it sit around unanswered and hope we go away.

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Mariusz Mizgier
Best Answer

In some countries (for example in Poland) you are allowed to create multiple refunds for one invoice, so you should not forbid users doing that and therefore should not be named as a bug. Small change in workflow would fix that - depends on what do you want, you can forbid doing that or open a new wizard, which will warn user about exising related invoice and ask for confirmation. If you are interested in such change and are not interested in developing it on your own, feel free to contact us.

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Nigel
Best Answer

I would not concider this an issue, there are many reasons to have multiple refunds against one invoice.

Partial refunds, per-line refunds that are temporal in nature, reversed refunds, logistics losses, etc. As for not being able to delete, that is due to the double accounting system. 

Granted, an option to allow mutiple returns against an invoice or not should exist, as it may not be useful for your business type.

 

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