You must have a customer invoice in accounting to duplicate this issue:
- Accounting -> Customer Invoice
- Refund Invoice
- Accounting -> Customer Refunds
- Validate -> Register Payment
- Accounting -> Customer Invoice
- Refund Invoice
- Accounting -> Customer Refunds
- Validate -> Register Payment
Continue into infinity. Why is this possible? The system is restrictive in many other ways that don't always make sense, but it should prevent the user from submitting a refund for the same invoice over and over again. At the very least it should present a warning that this invoice has already been refunded.
This type of mistake has catastrophic results on accurate accounting.
[EDIT: this continues as a bug in v7. Has it been fixed in v8? Are there plans to fix it in the recently announced v9?]
Yes, totally agree. Even few of our customers complained about it, why does it allows multiple credit notes for same invoice again and again. Just doesn't make sense.
Exactly, and if they go through the process, it is not possible to delete the mistake anymore.
Looks like no one is going to actually answer this question. When they want to pretend something doesn't exist they usually just let it sit around unanswered and hope we go away.