Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:
I want it so that certain stages in the HelpDesk app will not count towards the ticket open time.
Example: if the ticket is placed in a custom stage called "On-Hold", the timer would stop.
Is this something that can be set in Odoo's settings?
If not, which part of the HelpDesk module controls the average time count?
Hi,
In the Helpdesk, under Configuration Menu, there's a
menu SLA Policies. Click on that and create a new SLA Policy or choose
an existing policy.
There, you can see a field Excluding Stages. For the stages that you mention in that field, the time spent won't be calculated.
Hope it helps
Create an account today to enjoy exclusive features and engage with our awesome community!
Registrácia| Related Posts | Replies | Zobrazenia | Aktivita | |
|---|---|---|---|---|
|
1
júl 25
|
923 | ||
|
5
aug 23
|
3971 | ||
|
1
feb 22
|
2707 | ||
|
0
máj 21
|
4042 | ||
|
1
apr 25
|
2615 |
1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.
