Doha
Qatar
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Ever Gulf Co W.L.L.
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References
Lebanese embassy in Doha is the sole Lebanese representation in Qatar. It provides a range of consular services such as visa and passport processing as well as document legalization.
Challenges:
Managing manually the services workflows, and maintaining the residents information became a main challenge for the Lebanese Embassy in Qatar. Accordingly, their team started looking for a digital solution that will automate these processes, reduce any room for mistakes, and improve the customer service and the productivity rate.
Solution:
With the help of Ever Business Solutions, they fully implemented Odoo ERP in order to digitalize their daily operations.
The solution included a full-service management engine, including but not limited to, Customer profile, Service submission, follow ups, documents processing and delivery management.
On the other side, the platform included an advanced portal that handles the Embassy’s news, announcements, ambassador’s information, activities and events.
QShield is Qatar's leading Global Mobility and Business Support services provider, working with clients across multiple sectors including IT, education, healthcare, defense, financial services, and more. From providing consultancy and advisory services in areas related to global mobility, immigration services, business setup, and compliance to handling any type of business document required to get a running business.
Challenges
QShield relied on a system that seemed to be outdated as it hindered the ability to customize operations and match requirements such as efficiently structuring data, increasing productivity, and easily communicating with customers.
The necessity to adopt an eService solution became fundamental to their business operations due to its vital role in better management of services.
Furthermore, QShield expressed the need to obtain an advanced operational solution to enhance the quality of processing and tracking governmental applications like visa documents and contracts for dependents and companies.
Solution and added Value:
With the support of Ever Business Solutions, the official partner of Odoo, Qshield was capable of enhancing their business process by implementing an eService management solution through Odoo Enterprise that encouraged tracking and monitoring employees’ and dependents’ applications, in addition to managing companies with their corresponding contracts.
The organization was thereby able to have a clear overview of its services through an advanced dashboard and business intelligence reporting for better management and increased productivity.
The Qatar Investment Authority is Qatar's state-owned holding company that can be characterized as a sovereign wealth fund. It specializes in domestic and foreign investment. The QIA was founded by the State of Qatar in 2005 to strengthen the country's economy by diversifying into new asset classes.
Challenges
Being an agile enterprise in hosting and attending international events and conferences, the Qatar Investment Authority acquired the need to gather contact information from international prospects while keeping their confidential data safe and secure.
However, the process adopted by the organization was merely challenging when it came to collecting, storing and organizing information easily.
Solution and added Value:
With the support of Ever Business Solutions, the official partner of Odoo, QIA implemented a complete information management solution based on Odoo ERP that enabled them to oversee, monitor, track, control and manage contacts.
The investment made by the enterprise for a turnkey solution activated the nourishment of the company’s future as a result of adopting an accelerated workflow, while granting the competence to thoroughly forecast and plan future campaigns and activities segmented to the right audience.
SkipCash is a mobile payment app that offers a convenient and enjoyable experience throughout the payments journey for both consumers and merchants. The app enables consumers to make digital payments using a proprietary QR code thereby reducing the need for cash, physical cards, and Point-Of-Sale (POS) devices. SkipCash also allows consumers to link their card securely to use it in all their transactions, monitor their spending via visual spending reports, organize their payments receipts, enable virtual accounts for kids & family members, and access to merchants’ vouchers & coupons.
Challenges:
SkipCash expressed the need to eliminate the manual process to save a lot of time and money by implementing a comprehensive user-friendly ERP solution to optimize the workflow processes.
Solution:
With the support of Ever Business Solutions, SkipCash Commission implemented a full ERP system divided into several categories, offering efficient solutions through multiple modules such as:
1. HR & Payroll to manage employees, approvals, leaves, appraisals, access their information and process their appropriate salaries easily and efficiently.
2. Accounting & budget management: A solution exclusive for the accounting department, with detailed views regarding all the company expenses, from vendor bills, to customer invoices, to bank statements, and more.
3. The Asset Management to track purchase and disposition of assets, plan and track scheduled and preventive maintenance activities, and monitor asset costs and depreciation.
4. Sales and Purchase: to upgrade the sales processes.
5. CRM system to import and manage contacts, keep track of all interactions.
6. Skipcash Mobile Integration
In a very short span of time, Waseef has been able to achieve tremendous accomplishments and has emerged as a leading market player in property & facility management services. Waseef provides Asset, Property and Facility Management to Barwa’s projects in addition to offering its services to third party clients.
With our in-house call center and specialty software for property management, accounting and asset management, our Customer Service teams are focused on serving our customer’s needs in a thoroughly professional manner. Waseef is constantly implementing unified systems to stay on the forefront of technological advancement and to continuously improve the lifestyle for our customers.
Waseef is currently managing over 2.5 million sq.m. in projects including Barwa City, Barwa Al-Sadd, Barwa Village and Barwa Commercial Avenue.
With the goal of serving not only our mother company Barwa, but also our country, Waseef is poised to be the most progressive leader in property and facility management in Qatar and the Middle East