VOIP Customer phone number not recognized

Question

Hello, we recently set up VoIP with our provider Axivox.
Making calls works perfectly, and we receive them. However, the customer isn't recognized, and we can't access their file before the call.
Can anyone help me figure out what the problem might be?
Thanks

Cybrosys Techno Solutions Pvt.Ltd · Answer

Hi,
Please refer to the link:
1.  https://www.cybrosys.com/blog/how-voip-is-useful-to-maintain-customer-relationships-in-odoo-18 [1]
2. https://www.odoo.com/documentation/19.0/applications/productivity/voip.html [2]

Hope it helps.

[1] https://www.cybrosys.com/blog/how-voip-is-useful-to-maintain-customer-relationships-in-odoo-18
[2] https://www.odoo.com/documentation/19.0/applications/productivity/voip.html

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